Welcome to the Twinkly Sales Shop FAQ page! We’re dedicated to making your holiday decorating experience magical and hassle-free. Here, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].
Product Questions
Q: What types of Christmas trees do you offer?
A: We specialize in high-quality indoor artificial Christmas trees, including popular sizes like 9′ and 12′ trees, perfect for creating a stunning holiday centerpiece in your home or commercial space.
Q: What makes your LED bulbs different?
A: Our bulbs feature the latest generation LED technology for exceptional brightness and energy efficiency. We offer a wide variety, including C7 and C9 bulbs in faceted, frosted smooth, and twinkle styles to create your desired festive ambiance.
Q: Do you sell other decorations besides trees and lights?
A: Absolutely! Our collection extends to beautiful Christmas ornaments, wreaths, commercial-grade sprays, and garlands (both pre-lit and unlit) to complete your holiday décor.
Shipping & Delivery
Q: Where do you ship from, and how long will it take to get my order?
A: All orders are dispatched from our warehouse in Philadelphia, PA, USA. We offer two reliable shipping options:
– Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping (on orders over $50): Shipped via EMS, delivered within 15-25 days after dispatch.
Please note order processing takes 1-2 business days before dispatch.
Q: Do you ship worldwide?
A: Yes! We are proud to ship our Christmas magic globally. However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia. Eligibility will be confirmed during the checkout process.
Q: Will I receive a tracking number for my order?
A: Yes! Once your order is on its way, we will send you a confirmation email containing your tracking information. This allows you to monitor your package’s journey right to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 15 days of receiving your order. Please contact our support team at [email protected] to initiate a return or exchange.
Q: Who pays for return shipping?
A: For details regarding return shipping costs, please contact our customer service team at [email protected] after you receive your order.
Payment & Billing
Q: What payment methods do you accept?
A: We offer secure checkout accepting all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience and peace of mind.
Q: Is my payment information secure?
A: Absolutely. We use advanced encryption and security measures to ensure that all your payment and personal information is kept safe and confidential.
Account & Technical Support
Q: How do I contact customer service?
A: Our dedicated customer service team is here for you! Please email us at [email protected] for any questions, concerns, or assistance you may need. We aim to respond to all inquiries promptly.
Thank you for choosing Twinkly Sales Shop to help you celebrate the season. We wish you a holiday filled with joy and sparkling light!
© 2023 Twinkly Sales Shop. Bringing Christmas Magic to Your Doorstep.